Abstract

The present study aimed at assessing line and HR managers’ perceptions on importance, effectiveness of HR service delivery areas, HR roles and HR contribution. The data collected from 642 line managers and 194 HR managers working in different organizations in India, formed the basis for the study. The study found that HR professionals perceived higher importance, effectiveness and contributions of HR than line managers. However, both line and HR professionals recognized the importance of HR and its roles for the firm’s competitive advantage. It was observed that the effectiveness of HR in the most important areas and roles was higher, while in least important areas it was lower. This study further found that HR policies and procedures created by the HR department and their well-integrated coordination were the major contributions of HR. The study also made an attempt to find an association between HR importance, effectiveness, and contribution and nature of business, geographical orientation of the business and organizational size.

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