Abstract

Total Quality Management Practices (TQMP) have been known to promote the performance of firms in terms of services, processes and products to meet customers’ expectations. This paper examined the effect of TQMP factors on competitiveness of the construction firms in Saudi Arabia. The data for the study were gathered from managers of five major Saudi construction firms through interview schedules and questionnaires. Correlation and regression analysis were used to study the relationship between TQMP factors and competitiveness. The results of analysis indicated a significant positive relationship between the entire TQMP factors and competitiveness; specifically, between TQM practices and quality culture. The study indicated that construction firms in the country should address all major issues related to TQMP to remain competitive in the face of dynamic globalization, internal competition and threat of new entrants.

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