Abstract

Research has highlighted the importance of quality of work life in hotels and restaurants, with less attention paid to event management. Given the rapid growth of event management in Hong Kong and consequent increase in demand for part-time staff, this study investigated the quality of work life expectations and perceptions among such staff. Data from in-depth interviews with 10 event management practitioners were analysed using grounded theory. The results suggest that event management organisations can develop human resource policies to improve both the quality of their part-time employees’ work lives and the fit between staff members’ needs and organisational benefits.

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