Abstract

This study aimed at studying the conflict handling styles impact on employees’ affective, normative and continuance commitment, at the Pharmaceutical companies in Jordan, its population consisted of all the 14 Pharmaceutical companies in Jordan that are members of the Jordanian association of pharmaceutical manufacturers (JAPM).

The respondents to this research and unit of analysis were specified as all the managers who belong to different managerial levels. The rationale for choosing managers is that they have adequate knowledge to answer the study questionnaire and tend to provide unbiased answers.

The researcher applied (Rahim, 1983a) organizational Conflict Inventory–II (ROCI–II) to assess the conflict handling styles, and adopted (Meyer & Allen, 1997). The employee commitment construct was to measure employees’ commitment, 253 questionnaires were distributed, out of which 215 were retrieved, and 30 questionnaires did not meet the criteria of statistical analysis, therefore, only 185 were valid for conducting data analysis.

The results of the study have shown that conflict handling styles affect employees’ affective, normative and continuance commitment at the Pharmaceutical companies in Jordan.

 

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