A Multi-Level Conceptualization of Empathy to Explain How Diversity Increases Group Performance

  •  Marie-Elene Roberge    


This paper focuses on affective empathy and the role it plays in explaining how diversity may increase group
performance in organizations. It suggests that both individual-level empathy and group-level empathy are key
mechanisms that explain how people in diverse groups may work harmoniously together and increase the
overall group performance. Finally, the paper addresses the theoretical and practical implications of a
multi-level conceptualization of empathy and it provides recommendations for future research.

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