Using Six Sigma to Evaluate the Administrative Performance of Vocational and Technical Training Institutions in Jordan

  •  Torki Al-Fawwaz    
  •  Ahmad Badah    


This study aim to identify the using six sigma to evaluate the administrative performance of vocational and
technical training institutions in Jordan. The population of the study constitutes from all the administrators, trainers
and teachers in vocational and technical training institutes in Jordan which are (758) individuals, a sample was
selected in a stratified and random way, consisted of (274) individuals, with a percentage of (36%) of population of
the study. Means and standard deviations were calculated, as well as analysis of variance was used to demonstrate
the unilateral differences between the variables of the study and use the Scheffe’ test, when there are differences of
statistical significance.
To achieve the goal of the study, a questionnaire has been prepared included the fields of (Support and commitment
of senior leadership, human resources management, administrative information systems, mechanism of work,
practical training and benefices satisfaction) depending on the relevant studies and the system and methodology of
Six Sigma, the validity and reliability of the study have been confirmed, the study reached that there is a high
degree of estimation for workers who apply the Six Sigma system in vocational and technical training corporations
in Jordan. Upon the results of the study, the study recommends that the vocational training corporations should use
Six Sigma system in the affiliated vocational and technical institutes and to work on the development of
organizational culture based on principles of cooperation and to work in team spirit and maintain on the time and
apply Six Sigma methodology to Solve problems and adopt it in the training operations.

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