Abstract

This study investigate strategic consensus in organizations. Previous studies have examined consensus in the
top management team and between the top management team and middle managers. In our study we propose the
importance of considering consensus among lower level employees. We argue that intra-organizational flow of
information influences the development of consensus at the middle and lower levels of the organizational
hierarchy. We also argue that the hierarchical level of the information source plays a crucial role in developing
consensus. We analyze these relationships with data collected from a large service organization over two time
periods.

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