Abstract

Knowledge workers are gradually becoming the most valuable and productive part of employees, but their intrinsic characters lead to their high turnover rate. As viewed from the theory of psychological contract, this article analyzes the flow process of knowledge workers, establishes the employee satisfaction model and finds out that one important reason inducing knowledge workers’ high turnover rate is to ignore and breach their psychological expectations. Based on that, this article also puts forward the countermeasures to reduce knowledge workers’ turnover rate by managing their psychological contracts.

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