Measuring Process Effectiveness Using Cpm/Pert
- AJIBOYE Sule Adegoke
Abstract
Most organizations around the world have discovered that the strategy of customer satisfaction translates veryrapidly to higher profit and productivity. We show here how some simple Operations Research methods can be
used to achieve better customer satisfaction. The methods of CPM and PERT were used to analyze a process that
delivers service to customers in an organization faced with the problem of providing additional parking space for
its customers’ trucks. By reducing and stabilizing the process cycle time, the problem was solved, saving the
company the cost of leasing more parking lots for the customers’ trucks. In addition, the customers were happy
with less time spent in the company’s premises.
- Full Text:
PDF
- DOI:10.5539/ijbm.v6n6p286
Journal Metrics
Google-based Impact Factor (2023): 0.86
h-index(2023): 152
i10-index(2023): 1168
Index
- Academic Journals Database
- ACNP
- AIDEA list (Italian Academy of Business Administration)
- ANVUR (Italian National Agency for the Evaluation of Universities and Research Institutes)
- Berkeley Library
- CNKI Scholar
- COPAC
- EBSCOhost
- Electronic Journals Library
- Elektronische Zeitschriftenbibliothek (EZB)
- EuroPub Database
- Excellence in Research for Australia (ERA)
- Genamics JournalSeek
- GETIT@YALE (Yale University Library)
- IBZ Online
- JournalTOCs
- Library and Archives Canada
- LOCKSS
- MIAR
- National Library of Australia
- Norwegian Centre for Research Data (NSD)
- PKP Open Archives Harvester
- Publons
- Qualis/CAPES
- RePEc
- ROAD
- Scilit
- SHERPA/RoMEO
- Standard Periodical Directory
- Universe Digital Library
- UoS Library
- WorldCat
- ZBW-German National Library of Economics
Contact
- Stephen LeeEditorial Assistant
- ijbm@ccsenet.org