Not My Fault: Exploring Neutralization Strategies Behind Employee Misconduct


  •  Jannatul Rafia-Tracy    
  •  Matthew Miller    

Abstract

This study examines the rationalization techniques employed by employees to justify workplace misconduct, revealing significant insights into their psychological processes. The findings indicate that Denial of Responsibility and Denial of Injury are the most commonly used strategies, allowing employees to distance themselves from their actions by attributing blame to external factors or minimizing the impact of their behavior. Additionally, moderate utilization of Denial of Victim and Appeal to Higher Authority suggests that some employees engage in a complex rationalization process, shifting blame onto others or framing their actions as serving a greater purpose. The reported misconduct behaviors—ranging from dishonesty to aggression—are accompanied by emotional responses like guilt and entitlement, reinforcing the use of rationalization to maintain a favorable self-image. Notably, the absence of techniques such as Condemnation of the Condemner indicates that certain rationalizations may be influenced by organizational culture. These findings highlight the interplay between individual choices, corporate environments, and cultural contexts in workplace deviance. By understanding these mechanisms, organizations can develop more effective interventions and foster a culture that promotes ethical behavior and accountability.



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