Abstract

The information system and in particular Enterprise Resource Planning are essential tools for management controllers. Nowadays, in large and medium-sized enterprises, information integration is carried out in most cases in an ERP environment. Management controllers have also seen the birth of their profession thanks to the changes made in organizations on information systems.

The main aim of this article is a question of identifying the expectations of the firm, of characterizing the ERP and of determining their potential impact on the management control systems.

This paper will present the influence of the key success factors (KSF) on the satisfaction of the management controller through quantitative research with a survey. To collect the data necessary for this research, a quantitative confirmatory study will be conducted.

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