Are Human Resource Departments Really Important? An Empirical Study on Malaysian Small and Medium Enterprises (SMEs) in the Service Sector

  •  Intan Osman    
  •  Theresa Ho CF    
  •  Maria Carmen Galang    


The intention of this study is to examine the significant differences in terms of employees’ job satisfaction and
firms’ performance for Malaysian SMEs that has their own Human Resource (HR) department against
organisations who doesn’t have their own HR department. Besides that, this study provides more insight towards
Malaysia’s Human Resource Management practices based on 43 SMEs in the service sector.
The finding of the study reveals that there are significant differences between organisations with HR department
and organisations without HR department in terms of employees’ training and development, performance
appraisal, employee relations and communication and also in terms of employees’ job satisfaction.
Methodology: SPSS, Sample 43, Self-administered questionnaire.

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