An Effective End-User Knowledge Concern Training Method in Enterprise Resource Planning (ERP) Based on Critical Factors (CFs) in Malaysian SMEs

  •  Ali Noudoostbeni    
  •  Noor Azina Ismail    
  •  Hashem Salarzadeh Jenatabadi    
  •  Norizan Mohd Yasin    


Nowadays, many companies are using Enterprise Resource Planning (ERP) as one of the comprehensive
integrated systems. This study focuses on various aspects of the ERP utilized in Small and Medium Enterprises
(SMEs) in Malaysia in three phases. The success and the failure factors of ERP in SMEs were identified in the
first phase. A comparison between different ERP training methods was carried out in the second phase. Based on
the findings in the first two phases, a new training method was developed in the third phase, so that ERP users
may have a more effective ERP training system in the SMEs in Malaysia. The research method applied to the
current research is case study in which the required data was collected from different SMEs in Malaysia. The
data collection was mainly based on the surveys and interviews, and the results of the data analysis were used to
improve a client-based training system. The achieved results indicate that the application of this kind of system
which is based on a combination of On-the-job training and Computer-based training system would considerably
reduce the time and money spent on learning and training plans, while, at the same time, it would increase the
user’s proficiency and knowledge concerning in the ERP system.

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