Communication and Productivity in Vodafone-Ghana, Kumasi in the Ashanti Region of Ghana

  •  Dwumah P.    
  •  Akuoko K. O.    
  •  Ofori-Dua K.    


Communication helps to establish and disseminate goals and facilitates the development of plans for the achievement of goals. Communication assists in the management and utilization of human resource and other resources in the most effective and efficient manner. It also helps a manager to direct and motivate employees. The main objective of the paper was to examine the relationship between effective communication and employee productivity. A random selection of 106 respondents, made up of 6 management staff and 100 employees were selected for the study. Self-administered questionnaires and face-to-face interviews were used to acquire primary data from the respondents. The study found out that emails as mode of communication were widely used by employees, although they encountered certain lapses in the process. Also communication between management and employees was cordial. Some recommendations were made to address policies with regard to effective communication methods in organizations.

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