Abstract

This study was conducted to come across the factors affecting the empowerment practices in education, information technology and telecommunication service sectors in Malaysia. A total of 305 employees were interviewed using a convenience sampling method and a set of well-structured questionnaire. Logistic Regression Models (LRMs) in four sets of variables and paired-sample t-test in one set of variables (orientation) was employed to test the data and analyze empowerment and related performance. The results sound as inspiring on certain factors which eventually propelled empowerment as a means of organizational performance. Based on statistical results, this study concludes that the higher education, information technology, and telecommunication service sectors in Malaysia used empowerment as a strategy to accelerate organizational performance. This advancement is in line with Malaysia’s national vision of 2020.

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