Abstract

Organizational citizenship behavior is a key aspect of employees' discretionary behavior, and is very crucial inbank activities. This study aims to examine the impact of perceived organizational support (POS) onorganizational citizenship behavior (OCB) through mediating duty orientation (DO). Survey data from 403employees in public banks indicated that DO play partial mediating role in the relationship between POS andOCB. Moreover, POS has positive and significant influence on both DO and OCB; DO also has positivelyinfluenced on OCB. In the light of findings, the study discussed number of theoretical and managerialimplications.

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