Perceived Organizational Support, Psychological Empowerment, Organizational Citizenship Behavior, Job Performance and Job Embeddedness: A Research on the Fast Food Industry in Istanbul, Turkey

  •  Gulsah Karavardar    


The objective of this study was to provide empirical evidence on the relationships among psychologicalempowerment, perceived organizational support, organizational citizenship behavior, job embeddedness and jobperformance. Fast food restaurants have existed in Turkey for more than 20 years over which time they haveregistered an average of 10 percent growth per year, and have attracted foreign fast food chains to invest inTurkey. Istanbul has the most fast food restaurants throughout Turkey with 45 percent. Thus, the fast foodrestaurants which are located in Istanbul is focused in this study. Questionnaires were distributed toapproximately 700 employees and data were collected from June to July 2013. The response rate was 61.2%.Structural equation modelling was used to test the relationships between variables. The results that obtainedthrough the tests support the hypothesized model. This research represented a strong relationship betweenpsychological empowerment, perceived organizational support, organizational citizenship behavior, jobembeddedness (as a moderator) and job performance of the employees in fast food industry in Istanbul, Turkey.This result is noteworthy for employers and managers to retain their talented employees. In addition to that,since there is not any study that conducted in fast food industry in this study’s context in the literature, this studymakes a valuable contribution to the literature.

This work is licensed under a Creative Commons Attribution 4.0 License.