Abstract

Smooth Communication channel is important for better public service delivery.E-communication is a newcommunication channel in developing countries that allowed in real time communication with the stakeholders.The objective of this paper is to examine enablers and impediments in e-communication adoption process as astrategic communication mean in the Benin Public Administration. It draws from the literature and analyzes theimpediments facing e-communication adoption in developing countries and especially in Benin.The authorsinvestigate the issue using data obtained by semi-structured interviews from Benin’s ministry of Informationand Communication Technology (ICT), international organizations reports and academic websites.

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