Performance Evaluation for Global Virtual Teams (GVTs): Application of Data Envelopment Analysis (DEA)

  •  M. Reza Hosseini    
  •  Nicholas Chileshe    
  •  Parviz Ghoddousi    
  •  Gholam Reza Jahanshahloo    
  •  Ali Katebi    
  •  Mohsen Saeedi    


This paper builds all the discussions on an exhaustive literature review through critically investigating different
aspects of managing GVTs concerning imposing control on virtual teams and measuring their performance. The
foregoing features of managing GVTs have been regarded as problematic due to the idiosyncrasies of virtual
team working. Besides, there are disagreementsin the literature regarding the necessity of implementing control
and auditing for GVTs’ context. To address the mentioned challenges, the crucial role of control and evaluating
the performance of GVTs will be established based on the evidences from the litearture. Afterwards, the key
requirements of performance evaluation for GVTs will be ascertained. Subsequently, the paper will briefly
introduce Data Envelopment Analysis (DEA) as an available method for comparing and evaluating the
performances of GVTs. The study will conclude by presenting guidelines to facilitate harnessing the abilities of
DEA to measure the performance of GVTs and presenting directions for future studies in the area.

This work is licensed under a Creative Commons Attribution 4.0 License.