Abstract

Nowadays Knowledge management has been of great interest globally. Bahraini's Bank have been given interest
to IT investment in knowledge Management. This paper concentrate on the availability of Knowledge-Based
System and the benefits estimated from the use of such a system in increasing the effectiveness of decisions. The
paper highlights the need for an automated tool to support the decision-making process. The affect of four factors,
representing the use of KMS, had been studied to see their effect on decisions. These factors are: availability of
required technologies, capabilities of individuals, coordination between departments, and acceptance and trust of
decision makers.
Overall, the results show that there was a significant relationship between the effectiveness of decision making
and the availability of required technologies, capabilities of individuals and coordination between departments.
On the other hand, there was no relationship between the effectiveness of decision making and acceptance and
trust of decision makers in Bahraini banks.

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