Measuring the Implementation of Total Quality Management: Ibn Al-Haytham Hospital Case Study
- Hasan Ali Al-Zu’bi
- Mahfuz Judeh
AbstractThis study attempted to examine the extent to which Ibn Al-Haytham Hospital in Jordan, as a case study,
implemented TQM constructs. The study also aimed at investigating if there were significant differences in the
respondents` perception on TQM implementation due to demographic variables (gender, age, education, and
years of experience). For this purpose, a questionnaire was developed and distributed to (250) employees.
Number of (194) questionnaires were returned which comprises 77.6% of the target sample.
The results indicated that Ibn Al-Haytham Hospital in Jordan is currently attaining a relatively above average
level of TQM implementation. The results also showed that there were no significant differences in the
respondents` perception on TQM implementation due to gender or age. At the same time, the study results
showed that there were significant differences in the respondents` perception on TQM implementation due to
education level or years of experience.
The study made some recommendations regarding TQM implementation that would assist management of
hospitals to increase their organizational performance and effectiveness.
This work is licensed under a Creative Commons Attribution 4.0 License.
- Academic Journals Database
- AIDEA list (Italian Academy of Business Administration)
- ANVUR (Italian National Agency for the Evaluation of Universities and Research Institutes)
- Berkeley Library
- CNKI Scholar
- Electronic Journals Library
- Elektronische Zeitschriftenbibliothek (EZB)
- EuroPub Database
- Excellence in Research for Australia (ERA)
- Genamics JournalSeek
- GETIT@YALE (Yale University Library)
- IBZ Online
- Library and Archives Canada
- National Library of Australia
- Norwegian Centre for Research Data (NSD)
- PKP Open Archives Harvester
- Standard Periodical Directory
- Universe Digital Library
- UoS Library
- ZBW-German National Library of Economics
- Stephen LeeEditorial Assistant