Abstract

The economic development of the country has a direct relationship with the role of the social security organization in the fair distribution of wealth and the creation of the processes supporting government programs. For the insurer organizations, and especially the social security organization, to maintain the satisfaction of its customers as the main capital of this organization, they should increase the quality of their services. The purpose of the present study is to investigate the effect of the quality of socio-cultural projects and programs on improving the level of satisfaction of pensioners. The purpose of this study is applied and has a descriptive-survey method. The statistical population includes all pensioners of social security organization in Golpayegan city. With the help of convenience sampling, 384 pensioners of this city were surveyed. In order to analyze the data, mean test of a society, Pearson correlation and linear regression were used. The results showed that the quality of the educational programs provided to the pensioners of the Social Security Organization is satisfactory. However, the quality of social and cultural programs provided to pensioners of the Social Security Organization was not satisfactory. Finally, it was found that the quality of the educational, social and cultural programs offered affected the satisfaction of the social security organizations.The economic development of the country has a direct relationship with the role of the social security organization in the fair distribution of wealth and the creation of the processes supporting government programs. For the insurer organizations, and especially the social security organization, to maintain the satisfaction of its customers as the main capital of this organization, they should increase the quality of their services. The purpose of the present study is to investigate the effect of the quality of socio-cultural projects and programs on improving the level of satisfaction of pensioners. The purpose of this study is applied and has a descriptive-survey method. The statistical population includes all pensioners of social security organization in Golpayegan city. With the help of convenience sampling, 384 pensioners of this city were surveyed. In order to analyze the data, mean test of a society, Pearson correlation and linear regression were used. The results showed that the quality of the educational programs provided to the pensioners of the Social Security Organization is satisfactory. However, the quality of social and cultural programs provided to pensioners of the Social Security Organization was not satisfactory. Finally, it was found that the quality of the educational, social and cultural programs offered affected the satisfaction of the social security organizations.

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