Abstract

The COVID-19 pandemic has put the airline business in a challenging position. It is one of the leading businesses with tremendous impacts from the pandemic. Although international airlines confront difficulties returning to typical situations, they still need to provide their cabin crew the training courses because they must always be ready to return to work. This study aimed to explore international airline cabin crew’s needs, problems, and experiences of training platforms during the pandemic of COVID-19. The key informant of five cabin crew was selected from the international airlines in Thailand. An interview approach was used to collect the data using an in-depth interview form which was then analyzed using content analysis. The findings revealed 1) the organization should identify the characteristics of trainers when conducting during the pandemic, 2) the organization should set the appropriate climate for online training classes during the pandemic, 3) the organization should clarify the differences between theoretical class and practical class during the pandemics, 4) the organization should learn from the difficulties in conducting the online training class during the pandemics, 5) the organization should identifying the difference between conducting theoretical class and practical class, 6) the organization should take it to the next level, and 7) everyone in the organization should consider it as the new normal in life as the cabin crew. The study summarized, then proposed the findings of the overall cabin crew’s needs, problems, and experiences of training platforms during the pandemic of COVID-19.

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