Abstract

This study analyses variances among four demographic characteristics – age, gender, continent, and program of study on international students’ perception of a Post-1992 UK university’s registration process. Analysis was done with respect to six structured survey questions (dependent variables), which serve as dimensions for measuring students’ perception. Theoretical assumptions were equally drawn from total quality management and lean synchronization as suggested improvement techniques for achieving quality service objectives of higher education institutions. Primary data was randomly collected through a well-structured questionnaire, after authenticating its validity. The data was obtained from one hundred and nine international students, while a two-way factor analysis of variance was used in testing six main hypotheses formulated with respect to the students’ age, gender, continent, and program of study. Results show that no variances exist among students’ perception of the registration process with respect to their age, gender, and program of study. However, their perception varies with respect to their continents. Implication of the study to higher education management were also discussed. Even though the sample is not representative of the entire international students’ population of study, the study reveals aspects of universities’ service operations that requires on-going improvement.

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