Abstract

In the context of increasing numbers of students enrolling in higher education in the last decade, understanding student expectations of their universities becomes more important. Universities need to know what students expect if they want to keep them satisfied and continue attracting them. On the other hand, it is also important to know whether student expectations are in line with the purpose of the universities and the causes they serve. This research explores students’ expectations and perceptions of the university in post-Soviet Georgia, as well as whether these expectations are in line with the perspectives of university administrators. For the purposes of this research, over 800 bachelor level students of different academic programs were surveyed at five big public universities across Georgia. Additionally, 10 in-depth interviews were conducted with university administrators to learn about the purpose that public universities try to serve and to understand their perspectives on what should be expected of university. After the analysis of the results, two focus groups were conducted with the students in Western and Eastern Georgia to make sense of the findings obtained through the student survey. Finally, 4 in-depth interviews were conducted with experts to understand their perspectives on the actual findings of this research. The results suggest that employment is the main expectation from a university education. Moreover, there is a mismatch between what students identify as their primary expectation and what administrators believe students should expect. Significance and implications of these results for universities are discussed.

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