Abstract

This work stems from the need to develop a line of institutional policy recommendations to improve school performance and to reduce the backlog in the graduation of students in the Cuajimalpa Unit of the Metropolitan Autonomous University.

The school backlog of students of this university is one of the main institutional concerns, due to the existence of “bottlenecks” in the different careers educational process, preventing the completion of studies at the time established by the educational programs.

At the same time, the improvement in the students’ academic achievement, represented by the increase of the school averages, is an approximation of knowledge assimilation as a substantive part of the University’s activity. Thus, the study analyzes the determinants on which the University can exercise institutional policies to improve student’s achievement rates and lower rates of backwardness in this university student’s graduation.

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