Abstract

The bed and breakfast (B&B) industry has become a hot tourist and leisure industry in recent years. As consumers pay attention to vacation, there has been increasing competition in the B&B industry. The industry needs to change the traditional management ideas and achieve sustainability through strategic management. Buttressed by the information technology, knowledge management takes the generation, application and consumption of knowledge and information as main resources and features zero consumption, instant sharing and sustainability. With the constant renewal of the information technology and the rapid development of the Internet network, knowledge management has imposed tremendous challenge on the B&B industry and played a key role in the operation of the industry. This study aims to explore the effects of knowledge management on operational performance in the B&B industry. The research results can serve as strategic suggestions and reference for the practitioners of the industry in their operation and management.

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