Abstract

This paper develops and tests a conceptual model of supply chain integration and operational performance where integration of its supply chain network helps to keep closer look at the current performance to ensure flexibility in business operations. Empirical results based on the three dimensions of supply chain integration and a moderator. Information technology capability demonstrates that the availability of well integrated phenomena will enhance operations’ performance. This facilitating effort does not occur in the absence of a moderating variable. The results reveal how supply chain integration can be used to enhance operational performance. Implications are discussed for the organization of better supply chain network and effect across a highly dynamic global marketplace and for understanding prior research findings on supply chain integration.

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