Abstract

The objectives of the research are to describe the public sector service form delivered to consumers/citizen, to find out the consumers’ satisfaction on public sector service, and to discover the public sector quality and performance delivered to consumer/people. The research is to measure the level of consumers’ satisfaction in using the public sector services through government policy approach towards the service satisfaction, and people’s judgment towards the quality and performance served by public service administrator apparatus. This research results in, first, description of the public sector service form delivered to consumers/people as the public sector service users, second, measuring the consumers or people’s satisfaction based on the public sector service satisfaction measurement indicator in reference to government’s decrees and laws, and third, determining the public sector service performance and quality applied to the consumers/people. The result of the research is of benefit for the government’s consideration as public sector service administrator for consumers/people in the effort to ameliorate the service performance and quality.

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