Abstract

In this study the researcher investigates  Thai secondary students’ experiences with a personalised blended learning (PBL) platform using Microsoft Teams (MS Teams) to enhance their English communication skills and self-regulated learning (SRL) skills. Employing an intrinsic case study method, I collect data from 19 students with A1 level Common European Framework of Reference for Languages  enrolled in the remedial English course through classroom observation field notes, learners’ reflective journals, semi-structured interviews, and MS Teams assignments integration. Through thematic analysis, the findings reveal that MS Teams features, such as Reading Progress, Immersive Reader, and interactive task-based assignments, support listening, speaking, reading, and writing skills, allowing students to practise asynchronously and receive timely, personalised feedback. Regarding SRL, MS Teams enables students to set goals, track progress, and reflect on their performance while offering flexibility through adjustable deadlines and revisitable materials. However, I note challenges such as technical limitations, variations in digital literacy, and inconsistent engagement levels. Via thematic analysis I identify recurring patterns in qualitative data, while recorded data from MS Teams Insights highlight student performance and engagement trends. In conclusion, MS Teams, when integrated into PBL, significantly enhances English communication skills and SRL behaviours, providing valuable insights for improving technology-supported language instruction in secondary education contexts.

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