Impact of Quality of Work-Life (QWL) on Organizational Performance: An Empirical Study in the Private Jordanian Universities

  •  Khaled Mahmoud Al-Shawabkeh    
  •  Ghufran Saed Hijjawi    


Within every matter relating to management, organizational performance is the vital instrument in assessing organizational financial and non-financial results, also a technique to compose evaluation with competitors. Performance is the most significant measure in evaluating organizations and their achievements. Hence, the significant contribution of the current study is developing a model which undertaken on examining the impact of quality of work life (QWL) on organizational performance (by using Balanced Scorecards particulary).

The current study adopted the descriptive analytical method; it was applied in private Jordanian universities (located in Amman). This study used equal stratified random sample. For primary data, questionnaire was used; so 140 questionnaires were distributed to (140) managers. The questionnaire composed of (24) items of close ended statements. Collected data was analyzed by using different statistical techniques such as descriptive statistics, and multiple regression through the SPSS.

This study found that there was a significant statistical impact of Quality of Work-Life (QWL) on Organizational Performance in the Private Jordanian Universities at level (a£ 0.05). The researchers recommend modifying the managerial dimension to get greater effect from Quality of work life on performance, therefore; spending more time and effort on developing, training, motivation through empowerment is essential for all workers.

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