The Effect of Service Quality Dimensions on Students’ Satisfaction in University of Medical Sciences and Technology (UMST) Hostel Accommodation (Sudan)

  •  Khairi Mohamed Omar    
  •  Ahmed Mohammed Arbab    


This paper aims to examine the effects of service quality dimensions on students’ satisfaction in University of Medical Sciences and Technology (UMST) students’ hostel accommodation in Sudan. It is based on an empirical study conducted at one of the Sudanese Private University. A quantitative method was employed. Out of 367, there were 200 questionnaires were returned represented 55% of the study response rate. SPSS version 22 and AMOS version 21.0 were used in the analysis the collected data. The study proposed six direct effects. The results support two direct effects. Although the study conducted regarding the student's satisfaction in a Sudan education environment, the result of this study cannot be generalized.

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