Abstract

The essence of building maintenance is to increase the service life of a building by delaying deterioration, decay and failure. Building maintenance must therefore be considered as a strategic process if the value of a building is to be sustained. Building maintenance management is a complex and multi-faceted thought process that involves planning, directing, controlling and organizing maintenance services for the sustenance of the value of a building. It entails making intricate decisions under complex algorithms, uncertainty and risks within organizational resources. The purpose of this paper is to propose an alternative maintenance management model for university buildings in Malaysia. The proposed model reflects current thinking on building maintenance management. A number of studies have investigated the maintenance management of university buildings in Malaysia; however, all the studies have observed maintenance management procedures that are corrective and condition based. Nonetheless, this is contributing to the spate of maintenance backlogs and the lack of value delivery to the stakeholders. Although the research specifically focused on university buildings, many public and private sector organizations face similar maintenance management problems. Therefore this research has broader applications. The outcome of this research is to come up with a prototype maintenance management model that can facilitate university institutions to carry out buildings maintenance management services that meet the expectations and perceptions of the stakeholders.

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