The Assessment of the Training Process in Jordanian Hotels (A Field Study on Five-Star Hotels)


  •  Mohammad khKhasawneh    
  •  Salem AL-Rahimy    
  •  Hayel AL-Serhan    

Abstract

The study was aimed to identify the reality of the training process in Jordanian hotels classified as five-star category. Descriptive analytical method has been used and researchers have examined a random sample of employees in Jordanian hotels. The test contains lots of candidates come from 23 Jordanian hotels classified as five-star category. 281 questionnaires were distributed to employees. The study has pointed out that the Jordanian hotels are planning the training process well, and the hotels assess the training process in a suitable way to the employees’ requirements, in addition, the hotels use effective training methods and carry on the assessment of the training process. The majority of the employees in Jordanian hotels are males.



This work is licensed under a Creative Commons Attribution 4.0 License.
  • ISSN(Print): 1918-719X
  • ISSN(Online): 1918-7203
  • Started: 2009
  • Frequency: quarterly

Journal Metrics

h-index (February 2018): 38

i10-index (February 2018): 174

h5-index (February 2018): 22

h5-median (February 2018): 33

Learn more

Contact