What Is the Role of Training and Job Satisfaction on Turnover Intentions?

  •  Khawaja Jehanzeb    
  •  Abu Bakar Abdul Hamid    
  •  Anwar Rasheed    


The literature of fast food franchises in Saudi Arabia has reported a lack of research on the topic of employee training. This study pursues to add literature and findings in fast food franchises sector by examining the impact of effective training and coworker support for training on turnover intentions among the employees of fast food franchises in Saudi Arabia. A total number of 350 questionnaires were distributed among the employees working in different fast food franchises of Saudi Arabia, out of which 278 were returned and finally 250 questionnaires were selected for data analysis. The data was collected by source of a structured questionnaire with a total number of 25 questions. In which 10 questions were dedicated to training effectiveness, 3 questions were dedicated to coworker support for training, 8 questions were dedicated to job satisfaction, and 4 were dedicated to turnover intentions of employees. The results described a strong positive relationship between effective training program and job satisfaction, and coworker support for training and job satisfaction. However, there is a negative relationship found between job satisfaction and employees’ turnover intentions in fast food franchises of Saudi Arabia. The result of the study has significant decision-making suggestions for franchisers regarding how to decrease turnover intentions of employees by providing them efficient training programs and supportive working environment. Training programs not only increase the value of employees but also the effectiveness of the business.

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