Users’ Perceptions towards Website Quality and Its Effect on Intention to Use E-government Services in Jordan

  •  Fadi Taher Qutaishat    


The aim of this study was to investigate users’ perceptions towards website quality and to identify the effect of this perception on their intention to use e-government services in Jordan. Data were collected using questionnaires distributed to citizens who were actual or potential users of e-government services in Jordan. The collected data were analyzed using descriptive statistics and structural equation model (SEM) to test the study hypotheses using AMOS 16.0. The results from this study revealed that among the study’s constructs (system quality, service quality and information quality respectively) had positively affected users’ intention to use services provided by the e-government in Jordan. This indicated that designers of e-government websites should take into considerations these constructs when designing e-government websites because they affect users’ intentions to use and consequently increase the success of e-government initiatives.

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