Abstract

The paper explores the value of employee empowerment as a technique for enhancing service innovation. The goal of this research is to examine some of the most notable studies on empowerment and its impact on service innovation. As part of soft TQM, empowerment has become one of the most widely employed competitive techniques in the internal environment of organizations to improve performance through enhancing service innovation. The primary purpose of empowerment is to provide employees a sense of involvement in decision-making inside organizations to help them achieve their objectives. In the literature, some investigations explored the correlation between employee empowerment and service innovation. Hence, the purpose of this article is to review previously published studies in the literature to pave the way for future empirical studies in various settings.

This work is licensed under a Creative Commons Attribution 4.0 License.