Abstract

ICT has become an increasingly important factor in the development process of nations. Major barriers can be met in the adoption and diffusion of e-government services depending on the readiness of a country in terms of ICT infrastructure and deployment. This study aims to define organizational requirements that will be necessary for the adoption of e-government to resolve the delay of ICT readiness in public sector organizations in developing countries. Thus, this study contributes an integrated e-government framework for assessing the ICT readiness of government agencies. Unlike the existing e-government literature that focuses predominantly on technical issues and relies on generic e-readiness tools, this study contributes a comprehensive understanding of the main factors in the assessment of e-government organizational ICT readiness. The proposed e-government framework comprises seven dimensions of ICT readiness assessment for government organizations including e-government organizational ICT strategy, user access, e-government program, ICT architecture, business process and information systems, ICT infrastructure, and human resource. This study is critical to management in assessing organizational ICT readiness to improve the effectiveness of e-government initiatives.

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