A Conceptual Model for Psychological Empowerment of Telecentre Users

  •  Zahurin Mat Aji    
  •  Shafiz Affendi Mohd Yusof    
  •  Wan Rozaini Sheik Osman    
  •  Nor Yusop    


The Information and Communication Technologies usage among rural communities can be promoted through community telecentres. To date, there is a lack of adequate knowledge in terms of civic participation and empowerment that are related to ICT programs evaluations. This paper proposes a conceptual model for evaluating psychological empowerment of telecentres users based on review of literature. The Zimmerman’s constructs of empowerment theory that include intrapersonal, interactional and behavioural components form the basis of the model. Researchers in the area can used this model to examine the relationship among the components of psychological empowerment for different populations and settings, and create an avenue for understanding individual users of telecentre projects.

This work is licensed under a Creative Commons Attribution 4.0 License.
  • ISSN(Print): 1913-8989
  • ISSN(Online): 1913-8997
  • Started: 2008
  • Frequency: quarterly

Journal Metrics

WJCI (2020): 0.439

Impact Factor 2020 (by WJCI): 0.247

Google Scholar Citations (March 2022): 6907

Google-based Impact Factor (2021): 0.68

h-index (December 2021): 37

i10-index (December 2021): 172

(Click Here to Learn More)