Abstract

Telecentre effectiveness is highly related with involvement of people in the community and has been measured by the socio-economic benefit gained from the telecentre. One of the important aspects that are often overlooked in the assessment of telecentre effectiveness is the technological change. It is referred to as the overall process of continuous invention, innovation and diffusion of technology that aims at improving the quality of telecentre operations. This paper presents a conceptual model of technological change on telecentre effectiveness. In achieving this, extensive reviews of literature on related concepts were performed. Several elements of technological change that are expected to have impact on telecentre effectiveness were identified. These elements were categorized into three dimensions of technological change process, which are in accordance with the Linear Model of Innovation namely invention, innovation and diffusion. This model can be used as a basis towards getting empirical evidence on the impact of technological change on telecentre operations.

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