Investigating the Human Computer Interaction Problems with Automated Teller Machine (ATM) Navigation Menus

  •  Kevin Curran    
  •  David King    


The Automated Teller Machine has become an integral part of our society. Using the ATM however can often be a frustrating experience. How often have some of us experienced the people in the queue in front of you reinserting their card for another transaction. Why does this happen? Is there a design flaw in the user interface? It seems that many ATM navigation menus are not as intuitive or as efficient as they could be. This paper examines a variety of UK Bank ATM navigation menus and proposes a best of breed ATM menu.

This work is licensed under a Creative Commons Attribution 4.0 License.
  • ISSN(Print): 1913-8989
  • ISSN(Online): 1913-8997
  • Started: 2008
  • Frequency: quarterly

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