Study on the E-government Call Center System Based on SOA

  •  Feng Bao    
  •  Fengzhi Zhao    


An E-government service call center system based on SOA (Service-oriented Architecture) is desinged, and the application of SOA in E-government, the overall design idea, the design plan, and the implementation of concrete functions are introduced in this article. With good flexibility and expandability, this system has good practical value and promotional value.

This work is licensed under a Creative Commons Attribution 4.0 License.
  • ISSN(Print): 1913-8989
  • ISSN(Online): 1913-8997
  • Started: 2008
  • Frequency: quarterly

Journal Metrics

WJCI (2020): 0.439

Impact Factor 2020 (by WJCI): 0.247

Google Scholar Citations (March 2022): 6907

Google-based Impact Factor (2021): 0.68

h-index (December 2021): 37

i10-index (December 2021): 172

(Click Here to Learn More)