Abstract

In these challenging times, finding a way to sustain the created value becomes a must. The fierce competition, the risk of disruption, the rise of customer awareness and the scarcity of resources, all these are few of many drivers that push companies to invest in sustainability. This paper is an attempt to enrich the literature about this subject. It mainly explores how to use the AHP method, a well-known multicriteria decision making technique, to decide about the right actions to implement, in order to reach sustainability. The paper is a continuity of a previous work that introduced a new framework that explained how companies could sustain their business models through information systems (IS). This approach was applied on a telecom operator, as a case study, to explain well how companies could choose the right actions to implement, in order to reach sustainability.

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