A Systematic Approach to Quality Assurance Tourism Product Development: Theory and Practice

  •  Ogneva Svetlana Vasilievna    


The article describes the theoretical basis of the system approach, given the international standards, the use ofwhich allows to apply a systematic approach to quality assurance tourism product. The following aspects ofquality of tourist services: a systematic approach, risk management and information, standardization and qualityevaluation of the quality monitoring. Presents a practical implementation of a systematic approach in the touristregions of Russia. Studies have allowed us to justify the creation of a unified methodological support of qualitymonitoring, the safety of tourists, tourism development, implementation of risk management systems andsuppliers, the need to increase the responsibility of providers of tourism services. The adoption of measuresbased on the system approach, aimed at improving the quality of state regulation of tourism.

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