Tenant Satisfaction and Its Evaluation

  •  Olga Vitalievna Lyubova    
  •  Oksana Aleksandrovna Akhmadeeva    
  •  Svetlana Yurievna Guzaleva    
  •  Svetlana Vitalievna Zubkova    
  •  Ernst Raisovich Safargaliev    


The competitiveness of any enterprise depends on the consumer satisfaction by goods and services produced.Tenant satisfaction with regard to the rented space is a general assessment, which consists of the qualityassessment of real estate, service (interaction) quality and quality of service offerings. The article presents thelease options, which are advisable to use when assessing the tenant satisfaction and necessary improvements.The assessment of consumer satisfaction allows one to control the quality management system effectiveness andto identify the areas, in which it is necessary to make improvements.

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