Abstract

With the rapid development of economy, service industry plays a significant role in world. Innovation in service enterprises has become an important competitive concern in many service industries. In order to reasonably analysis the radical service innovation in this area, this paper explores the influencing factors of radical service innovation by using literature analysis method. And an evaluation index system is established in this paper at same time, which is based on the investigation of 45 service oriented firms from Jiangsu Province, Zhejiang Province and Shanghai in China. Following we set up a mathematical model to evaluate the capability of radical service innovation by using the method of Fuzzy-Analytical Hierarchy Process (FAHP). Thoroughly the service enterprises could evaluate their own innovation ability according to the evaluation process. Furthermore, this paper studies on the selection of innovation mode and an empirical research to evaluate existed service enterprises is made, which shows a sense of reasonability, creativeness and scientific. This paper supplies a basis of making effective decision to enterprise’s radical service innovation strategic.

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