A Qualitative Study of Factors Contributing to International Students’ Satisfaction of Institutional Quality

  •  Ernest Lim Kok Seng    


This study explores the factors contributing to institutional quality at five private higher learning institutions in Malaysia. There have been numerical quantitative researches on the perceptions of university quality learning environment but it is argued that a qualitative approach would add to existing knowledge by providing deeper insights from a different perspective. A random sample of 15 international students studying in institutions of higher education in Malaysia were investigated. The study was based on the data collected through open-ended interviews. Interviews were transcribed verbatim and coded accordingly. A number of constructs emerged from this study and were categorized into a few main themes. The results of the study indicate that constructivist approach, lecturers’ teaching styles, campus experiences, state-of-the-art facilities and career preparation influence students’ perceptions of quality campus experiences. This study provides useful insight that offer opportunities for stakeholders to plan and initiate appropriate strategies for the betterment of the educational institution.

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