Abstract

The paper investigates the views of Managers and Senior Managers in an electricity distribution company in Malaysia with respect to human elements of Knowledge Management (KM). Based on three Knowledge Management tasks, i.e. Knowledge Application, Knowledge Distribution, and Knowledge Cultivation, the respondents collectively perceive that KM tasks are important to the company. The existing KM tasks are positively correlated with the ease of occurrence of KM activities that support those tasks. The behaviour is positively correlated with the ease of occurrence of KM activity groups of Culture, Embeddedness, Spontaneity, Subjectivity, and Transferability. Knowledge-oriented behaviour is positively correlated with organization performance, and there are positive correlations between KM tasks and knowledge culture.

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