Abstract

Employee engagement becomes an important issue as employee turnover rises due to the demand and shortage of skilful employees. Though organizational performances of many organizations have deteriorated due to high turnover rates and related issues such as high absenteeism, low loyalty and productivity, there is still a lack of academic research that addresses the antecedents required for high employee engagement in the food and beverage departments in the service industry. This paper focuses on the antecedents that influence employee engagement in food and beverage service departments, and literature reviewed indicates that there is a significant relationship between employee communication, employee development, rewards and recognition, and extended employee care. Among the antecedents, employee development forms the most significant contributor.

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