Abstract

Mobile learning (m-learning) has evolved as an alternative way of training delivery in a variety of businesses and sectors. Mobile device technology is continuously developing and improving, resulting in more mobile device use. In a corporate setting, the usage of mobile devices as learning aids has become a new delivery technique. Telekom Malaysia (TM) has also adopted this learning tool for staff training. This research has been conducted to determine the mediating effect of intention to use on the relationship between mobile learning applications and knowledge and skill usage. There are five objectives for this research. Hypotheses have been generated to be tested according to the Technology Acceptance Model (TAM) and Kirkpatrick Evaluation Model. The questionnaire was used for data collection. SmartPLS version 3.2.8 and IBM SPSS Statistics version 26 statistical software were used in the analysis. The finding revealed that there was an effect of perceived ease of use (PEOU) and perceived usefulness (PU) on TM employee knowledge and skill usage. In addition, the study also found there was a mediating effect of Intention to Use (ITU) on the relationship between PEOU and PU with TM employee knowledge and skill usage.

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